Answering calls routed.
Keeping records of customer interactions.
Follow up to ensure that appropriate action has been taken on customer requests and complaints.
Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification.
Performing the registration process for clients without any errors.
Make reminder calls to clients, send follow-up emails and schedule appointments.
Always perform timely performance evaluations and initiate appropriate action if needed.